How Grand Glass Connected Its Online, Retail and Wholesale Operations with Matricle

Grand Glass is a New Zealand-based business operating across online sales, physical retail and wholesale channels.

As the business grew, managing these channels through separate systems became increasingly difficult. While the company already had systems in place, its website, online orders, in-store operations, wholesale processes and inventory management were not fully connected.

Matricle worked with Grand Glass to create a more integrated setup, combining a connected website experience with a centralised ERP system to support day-to-day operations.

At a Glance

Industry: Retail and Wholesale
Sales Channels: Online store, physical retail and wholesale
Main Challenge: Multiple disconnected systems across website, orders and inventory
Matricle Solution: Create a website and connect it to an ERP system
Key Outcome: More connected workflows, clearer inventory visibility and less manual administration

About Grand Glass & Hardware Ltd

Grand Glass & Hardware Ltd is a New Zealand-based importer, distributor and retailer of specialist glass and fencing products.

With more than 10 years of industry experience, the business supplies a wide range of products including glass balustrades, glass pool fencing, glass showers and aluminium fencing. Its customers include homeowners, installers, trade professionals and resellers across New Zealand.

As a direct importer and distributor, Grand Glass sources products from trusted manufacturers and provides customers with high-quality products at competitive prices.

Grand Glass operates New Zealand’s first and largest online glass store, alongside its retail and wholesale operations. Through its online platform, the company makes specialist glass and fencing products more accessible to customers nationwide, supported by reliable shipping and customer service.

As the business continued to grow across online sales, retail activity and wholesale relationships, it needed a more connected way to manage orders, products, inventory and customer information across its different sales channels.

The Challenge

Before working with Matricle, Grand Glass & Hardware Ltd used separate systems for its online store and offline business operations.

The website could handle online sales, while retail and wholesale activity was managed through a different system. Because the two platforms were not fully connected, information often had to be checked, updated or entered manually across both systems.

This created several challenges for the team:

• Online and offline orders were managed in separate places.

• Product, customer and order information was not always shared automatically between systems.

• Staff needed to spend extra time checking and updating information manually.

• It was more difficult to maintain one clear view of sales activity across online, retail and wholesale channels.

• Separate systems increased administrative work and created a greater risk of duplicated or inconsistent data.

As Grand Glass continued to grow, the business needed one connected solution that could bring its website and offline operations together.

The Matricle Solution

Matricle worked with Grand Glass to create a more connected online and operational system.

The solution included a website that supported the customer’s online presence and purchasing journey, alongside a centralised ERP system to manage key business workflows behind the scenes.

Matricle provided an integrated setup covering:

• Website and online product presentation

• Online order management

• Retail and wholesale customer workflows

• Centralised product and inventory information

• Sales order processing

• Customer and account management

• Purchasing and supplier workflows

• Inventory tracking and stock visibility

• Reporting across sales and operations

• A flexible system setup designed around the customer’s day-to-day processes

Instead of treating the website and business system as separate tools, the new setup helped create a more connected flow between customer-facing sales activity and back-office operations.

Results

Since implementing Matricle, Grand Glass has moved toward a more connected way of managing its online, retail and wholesale operations.

The business can now benefit from:

• A more unified view of products, customers, orders and inventory

• Better connection between website activity and back-office operations

• More consistent processes across online, retail and wholesale sales

• Reduced reliance on manual checking and duplicated data entry

• Clearer stock visibility across different sales channels

• Easier order processing and customer management

• A more scalable system for future business growth

• A stronger foundation for improving reporting, inventory control and customer service

By bringing the website and ERP workflows closer together, Grand Glass has reduced the complexity of operating across multiple channels and created a more connected experience for both staff and customers.

Looking Ahead

With a more integrated website and ERP system in place, Grand Glass is better positioned to continue growing its online, retail and wholesale operations.

The connected setup provides a stronger foundation for future improvements, including expanded product ranges, increased order volumes, new wholesale customers and further automation across the business.

Looking for a More Connected Retail and Wholesale System?

Matricle helps businesses bring online sales, retail operations, wholesale workflows, inventory and business management into one connected system.

Start a free 14-day trial or talk to our team about a solution tailored to your business.